IT Support - Instructions


Ensure you have an IT support ticket/incident number from Imtex.
If you do not you can email or fill out the form below to quickly and automatically create one.
Alternatively call us on the number above.



When indicated to by an Imtex IT Support engineer click on the relevant link above to download the secure IT Support remote control app.



Select Run or Open when prompted by the IT Support app. Once the IT support app is running. Please give the ID number from the IT support app window to the Imtex engineer assisting you.

Once Imtex have finished close the IT support app window.